Privacy Policy

This policy covers Cloud e Shop's wholesale (B2B) programme at /wholesale. Unlike our retail storefront, browsing the wholesale catalogue never requires an account — you only share information when you submit a "Get Best Price" inquiry.

Information we collect

• Inquiry details — the name, mobile number and city you provide when you tap "Get Best Price" on a product.
• Business details — company name, GST number or other business information, only if you choose to share them with our sales team.
• Requested items — the products and quantities your inquiry is about.

There is no account, cart or online payment on this channel, so we never collect a password or card/UPI details through it.

How we use your information

• Route your inquiry to our wholesale sales team.
• Contact you by phone or message to quote bulk pricing and agree on order details.
• Keep a record of past inquiries so we can follow up and serve repeat business faster.

Cookies & tracking technologies

We use basic analytics cookies to understand how the wholesale catalogue is used. Since there's no account or cart here, we don't set cookies to remember a sign-in state or basket.

How we share your information

• Internal sales team — to respond to your inquiry and arrange your order.
• Delivery partners — only once an order is confirmed directly with our team.
• Legal requirements — when required to comply with the law.

We do not sell your information to third parties.

Data security

Inquiry details are stored with the same access controls and safeguards as the rest of our systems, and are only accessible to our sales and support teams.

Your rights & choices

You can contact us at any time to review, correct or request deletion of an inquiry you've submitted.

Data retention

We retain inquiry and business details for as long as reasonably useful to support an ongoing business relationship, and as required for legal, tax and accounting purposes.

Children's privacy

Our wholesale programme is intended for verified businesses and their representatives, not for individuals under 18.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected here, with the date at the top of this page.

Contact us

Questions about this policy or an inquiry you've submitted? Reach our team via our Contact Us page.