Shipping Policy

This policy covers delivery for confirmed orders placed through Cloud e Shop's wholesale (B2B) programme. Because every order is a different quantity and destination, shipping is arranged per order rather than on a fixed nationwide timeline.

How wholesale orders ship

Once your "Get Best Price" inquiry is confirmed into an order, our sales team arranges freight through our logistics partners — by road for most of India, with other modes available for larger volumes or longer distances.

Delivery timelines

Timelines depend on order quantity, packaging and destination, and are confirmed with you when the order is placed — typically a matter of days for in-stock items, longer for large or made-to-order quantities. They're estimates, not guarantees, and can shift with courier network disruptions or regional holidays.

Shipping charges

Freight charges are quoted as part of your order confirmation, based on quantity, packaging and distance. For large volumes, you're also welcome to arrange your own transporter to collect from our warehouse — let our sales team know if you'd prefer this.

Packaging

Bulk orders are packed in cartons or pallets suited to freight handling, not individual retail packaging — let us know at the inquiry stage if your order needs a specific packing format.

Tracking & updates

Our sales team shares dispatch and tracking details directly once your order ships, and is your point of contact for any update on its way to you.

Delays

If a shipment is running past its confirmed window, reach out to our sales team with your order details and we'll chase it up with our logistics partner.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected here, with the date at the top of this page.

Contact us

Questions about a shipment or this policy? Reach our team via our Contact Us page.