Returns & Exchanges

Wholesale orders are quoted and packed to your confirmed quantity, so this policy covers claims for damaged, defective or incorrectly shipped stock rather than general change-of-mind returns.

Damaged or defective stock

Inspect your shipment on arrival where possible. Report any damage or defect to our sales team within 3 business days of delivery, with photos of the affected items and their packaging — we'll arrange a free replacement or credit note for the affected quantity.

Order discrepancies

If the quantity or items received don't match your confirmed order, let our sales team know within 3 business days of delivery and we'll correct it with a top-up shipment, replacement or credit note as appropriate.

What's not eligible

Because wholesale pricing and packaging are quoted per order, correctly delivered stock in saleable condition isn't eligible for change-of-mind return once dispatched. If you're unsure about a product before ordering, ask our sales team for samples or specifications up front.

Replacement or credit note

For approved claims, our sales team will agree with you whether a replacement shipment or a credit note against a future order is the better fit, based on stock availability and your preference.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected here, with the date at the top of this page.

Contact us

Questions about a claim or this policy? Reach our team via our Contact Us page.